Frequently Asked Questions



Most Popular Questions

How much does PillDrill cost? What do I get?

PillDrill is being sold exclusively through our website for $199.00 plus shipping and handling. Each PillDrill kit includes the PillDrill Hub, 12 Scanning Tags, 2 Weekly Pill Strips, and the Mood Cube.

Is there a monthly subscription?

No. Once you purchase PillDrill, it’s yours for good. There are no hidden charges whatsoever.

When will my PillDrill show up?

PillDrill is available today. You can click on the “Order Now” button at the top of this page to place an order. It will ship within 1-2 weeks.

What are the technical requirements to use PillDrill?

There are only two requirements to use PillDrill: An electrical outlet, and Wi-Fi.

Can two people use the same PillDrill?

A second user kit is coming soon to accommodate multiple accounts on one PillDrill. It will be a simple add-on that can be used in tandem with the existing kit, which currently functions most effectively for one person.

What platforms does the app support?

The PillDrill app supports both Android and iOS.

Do I have to own a smartphone?

No. The app provides the fullest experience, but a smartphone is not required to use PillDrill — especially for those less comfortable with technology. We have designed PillDrill so that anyone can use it, regardless of age or technological aptitude.

What’s the difference between using PillDrill to manage my own routine, and using it to support a loved one?

Good question! The basic difference is the type of notifications you get.

If you use PillDrill to manage a loved one’s routine, you will get status updates (e.g. “Mom just scanned her morning dose”, “Mom is feeling OK”) so you can stay in the loop throughout the day.

If you use PillDrill to manage your own routine, you will get reminders (e.g. “Insulin is due now”, “You are an hour late to take Ibuprofen”) that help you stay on schedule when you’re on the go.

What happens if I’m away from home? Can I manage my meds on the go?

The app does everything the Hub can do while you're away. If you need to log a dose on the go, simply open the app and “mark as taken” with a single tap. You can also set reminders to alert you directly on your smartphone when you're not at home.

Setting Up PillDrill

Is PillDrill hard to set up?

No. PillDrill is extremely easy to set up. All you have to do, in this order, is (1) plug in the PillDrill Hub, (2) connect the Hub to a Wi-Fi network, (3) create your medication schedule using the app or website. The whole process takes about 10 minutes.

Where should I keep my PillDrill?

You should keep your PillDrill next to your medications.

How big is the Hub?

The Hub measures 7” x 3” x 3”. It’s approximately the width of a smartphone.

How do I attach the scanning tags to my medication?

Each scanning tag has an adhesive on the back. Just peel off the protective layer and stick it onto your pill container.

Can I attach scanning tags to irregularly shaped containers?

Yes. Each PillDrill kit includes three elastic tag holders (similar to luggage tags) that allow you to attach scanning tags to irregularly shaped containers.

How do I set up PillDrill for someone who is not very tech-savvy and lives far away?

With the exception of Wi-Fi pairing, the entire setup process can be done using the app.

Everyday Use

Do I have to use the weekly pill strip?

No. It’s completely optional. If you use a weekly pill box, ours will work great for you. If you prefer to keep your meds in their original packaging, feel free to stick to the scanning tags. Or you can use both.

Can I track non-scheduled medications?

Yes. Tracking non-scheduled medications works the same way as tracking scheduled medications — just attach a scanning tag to the container. The only difference is that you don’t create a schedule for them.

What if I need extra scanning tags or pill strips?

Extra scanning tags (M-Z) and extra pill strips (rows 3-4, 5-6, 7-8) are available for purchase through the "order now" button.

Other

Is there a warranty?

Yes. There is a one-year warranty.

How will PillDrill ensure my privacy?

PillDrill takes your privacy seriously. We will never share your data with a 3rd party without your permission. PillDrill structures its data storage and communication protocols so as to ensure that your data is properly protected.

Visit www.pilldrill.com/privacy for more information.

Where is PillDrill available?

PillDrill is currently shipping to the U.S., Canada and Australia. Other regions coming soon. Please contact us directly to inquire about shipments to your specific country.

Where can I buy PillDrill?

PillDrill is being sold through our website, www.pilldrill.com. Click the “Order Now” button in the top right corner to place an order.

Smart medication tracking that simply worksTM.

$199 plus shipping & handling. No monthly fee.